The policy must list where the information came from
The requirementstatement
The privacy policy must list the sources of the personal information it collects.
- Severityseverity
- MediumMEDIUMUsually survives review, but lowers your trust score or invites a manual look you would rather avoid.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- privacy policy body
- Where it liveslayer
- Policy pagesPOLICY_PAGE
- How Ekas settles itdetectability
- AI · formAI_FORM
- A semantic question about what you wrote: whether a description matches a use case, whether a name looks like a filed entity. Judged by a model against written criteria.
- What the fix involvesfailureClass
- Fix the policyTERMINAL_POLICY
- The fix lives in your privacy policy or SMS terms. Ekas can generate the missing clauses.
- Who requires itauthorities
- CCPA
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
The sources list is where a policy either confirms or quietly contradicts the claim that every number was given directly by its owner — a list naming data brokers or partners tells a reviewer the opposite of what the messaging section promises. That makes a nominally low-relevance CCPA element load-bearing for a messaging registration.
How to fix itremediation
List the sources honestly and make sure none of them contradicts the messaging section. Done when the sources list and the opt-in description tell the same story.
A compliant exampleexample
We collect personal information directly from you — at checkout, in your account, and when you contact us.
Rules you will hit next
6 other rules read privacy policy body. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.
POL-050Privacy policy must state mobile opt-in data is not shared or soldBlockingBLOCKINGPOL-063A policy that says mobile opt-in data is shared is refused outrightBlockingBLOCKINGPOL-078A political brand is held to the same data-sharing banBlockingBLOCKINGPOL-079A charity policy must bar anyone but the charity from using subscriber dataBlockingBLOCKINGPOL-109A cart-reminder programme must say how abandonment is detectedBlockingBLOCKINGPOL-053The clause must say NOT SHARED, not merely "not sold"HighHIGH
POL-123 is one of 157 policy pages rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.