No hate-group brand

The requirementstatement

The brand website must not host or promote the identity, materials or fundraising of a hate group.

Severityseverity
BlockingBLOCKINGBreaking this rule gets the submission rejected. There is no partial credit.
When it bitesphase
Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
What is checkedobject
crawled website content
Where it liveslayer
WebsiteWEBSITE
How Ekas settles itdetectability
AI · crawlCRAWL
Needs your live site or policy page fetched and read. Ekas crawls it the way a reviewer would.
What the fix involvesfailureClass
Hard stopHARD_STOP
Not remediable. Resubmitting will not help, and anyone offering to fix it is selling you a rejection.
Who requires itauthorities
BandwidthCTIA
When it appliesapplicabilityText
Applies to every 10DLC registration.

Why this rule existsrationale

CTIA names hate groups as a category carriers will not carry, and the assessment is of the organisation rather than of any particular message — so nothing in the campaign can rescue it. Public listings are consulted alongside the site, which means a brand can be refused on an identification it has never seen and cannot argue with inside the registration.

How to fix itremediation

This category cannot be registered. Where the brand is a research, journalism or advocacy organisation whose site quotes such material to counter it, say so in the campaign description and expect the registration to be reviewed by a person.

Notesnotes

Judged partly from external listings the product does not hold, so a PASS here is a PASS on the retrieved content only. Ranked alongside WEB-122 as a refusal rather than a finding.

Rules you will hit next

6 other rules read crawled website content. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.

All website rules

WEB-123 is one of 93 website rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.

Reading the rules is the easy part.

Ekas runs every rule that gates approval, 823 of these 915, against your registration before it reaches the carrier. It reads your site, your policy pages and your opt-in the way a reviewer would, and hands you the fix, not just the verdict.