Respect the cooldown before re-ordering a vet

The requirementstatement

A vet must not be re-ordered against unchanged brand information, nor more than once in three months after the first post-registration re-vet.

Severityseverity: MediumMEDIUMUsually survives review, but lowers your trust score or invites a manual look you would rather avoid.
When it bitesphase: Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
What is checkedobject: the re-vet request + the brand diff
Where it liveslayer: BrandBRAND
How Ekas settles itdetectability: DeterministicDETERMINISTIC; Settled in code from the values you submitted. No model involved, no judgement call, same answer every time.
What the fix involvesfailureClass: Wait on someone elseTERMINAL_EXTERNAL; Needs an external system or a waiting period, such as IRS propagation, a vetting result, or a carrier queue.
Who requires itauthorities: TCRTelnyx
When it appliesapplicabilityText: Applies to every 10DLC registration.

Why this rule existsrationale

A re-vet examines the same records, so ordering one against unchanged data returns the same score and charges for it — which is why the registry rate-limits the attempt rather than trusting people not to make it. The cooldown catches teams who are working the problem hard: three orders in a fortnight after a disappointing score is a very natural response and none of them can succeed.

How to fix itremediation

Change the underlying brand data first — the firmographic inputs a vet reads — and then wait out the three months. If the score was the problem, the productive move is correcting the address, the website and the contact details rather than re-running the same examination.

Provider rejection codescodes

The code you get back when this rule is what failed, and whether that provider lets you resubmit.

Provider	Code	Resubmit
TCR	525	Yes

Check this yourselfattestation

Ekas flags this from what you submit, but the fact that settles it sits somewhere only you can reach.

Has the brand data behind the score actually changed since the last vet, and is the three-month cooldown clear?

1Find the date of the last vet order. Inside the window, a re-order is refused or wasted.
2Before re-ordering, change what the vet reads: the address, the website, the published phone number, the contact details.
3Three orders in a fortnight after a disappointing score is a natural response and none of them can succeed.

What wrong looks like: The same examination is re-run against the same records and returns the same number, having charged for it — and the cooldown means you find out every three months.

Notesnotes

Merges the per-class cooldowns the catalog records separately (BRD-219 for RCS/RBM vetting, BRD-220 for the Telnyx window) into the one rule they describe: re-ordering inside any of them is refused or wasted. The window is enforced at the registry against a history we only see when the caller supplies it, so a re-order with no date attached is reported as undecided rather than allowed.

Rules you will hit next

Other brand rules at the same severity. A registration is judged as a whole, not rule by rule.

BRD-037Low-Volume Standard is not available to a non-US brand that needs vettingMediumMEDIUM BRD-051Russell 3000 membership sets the starting carrier classMediumMEDIUM BRD-059A unified fundraising short code needs five years of operating historyMediumMEDIUM BRD-090A sole-proprietor brand cannot move between providersMediumMEDIUM BRD-106The business phone should be findable in a web searchMediumMEDIUM BRD-126The brand website is the root domain, not a page inside itMediumMEDIUM

All brand rules

BRD-221 is one of 196 brand rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.