The terms should allocate risk
The requirementstatement
The terms of service must include a disclaimer of warranties, a limitation of liability and an indemnity.
- Severityseverity
- MediumMEDIUMUsually survives review, but lowers your trust score or invites a manual look you would rather avoid.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- terms of service body
- Where it liveslayer
- Policy pagesPOLICY_PAGE
- How Ekas settles itdetectability
- AI · formAI_FORM
- A semantic question about what you wrote: whether a description matches a use case, whether a name looks like a filed entity. Judged by a model against written criteria.
- What the fix involvesfailureClass
- Fix the policyTERMINAL_POLICY
- The fix lives in your privacy policy or SMS terms. Ekas can generate the missing clauses.
- Who requires itauthorities
- TCR
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
These three clauses are the entire risk position of the agreement, and a business without them is exposed to consequences it never priced. For a messaging programme the limitation matters specifically: undelivered or delayed messages are outside anybody's control, and the carrier disclaimer the SMS terms carry needs a limitation clause behind it to mean anything.
How to fix itremediation
Add all three, and make the limitation consistent with the carrier disclaimer in the SMS terms. Done when the document says what you do not promise and what you are not liable for.
A compliant exampleexample
The site is provided as is. To the extent the law allows, Acme Coffee is not liable for indirect or consequential loss, and you agree to indemnify us against claims arising from your misuse of the site.
Rules you will hit next
6 other rules read terms of service body. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.
POL-200The terms need an acceptance clauseMediumMEDIUMPOL-202The terms should state a minimum ageMediumMEDIUMPOL-205A retail brand's terms should cover orders and paymentMediumMEDIUMPOL-207The terms should include an acceptable-use clauseMediumMEDIUMPOL-215The terms should state governing law and venueMediumMEDIUMPOL-203The terms should cover accounts and credentialsLowLOW
POL-213 is one of 157 policy pages rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.