A retail brand's terms should cover orders and payment
The requirementstatement
The terms of service must include a commerce section covering orders, pricing, payment, taxes, subscriptions and auto-renewal.
- Severityseverity
- MediumMEDIUMUsually survives review, but lowers your trust score or invites a manual look you would rather avoid.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- terms of service body
- Where it liveslayer
- Policy pagesPOLICY_PAGE
- How Ekas settles itdetectability
- AI · crawlCRAWL
- Needs your live site or policy page fetched and read. Ekas crawls it the way a reviewer would.
- What the fix involvesfailureClass
- Fix the policyTERMINAL_POLICY
- The fix lives in your privacy policy or SMS terms. Ekas can generate the missing clauses.
- Who requires itauthorities
- TCR
- When it appliesapplicabilityText
- Applies when the vertical is RETAIL.
Why this rule existsrationale
For a retailer these clauses are the actual agreement — what a price means, when an order is accepted, what happens when a subscription renews — and their absence is what leaves a business arguing with a customer over a charge with nothing to point at. The auto-renewal element carries independent legal weight in several states.
How to fix itremediation
Add the commerce section covering ordering, pricing, payment and any recurring charge. Done when a customer can find out what happens when their subscription renews.
A compliant exampleexample
Coffee subscriptions renew every four weeks at the price shown when you subscribed. We email you three days before each renewal, and you can cancel any time from your account.
Rules you will hit next
6 other rules read terms of service body. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.
POL-200The terms need an acceptance clauseMediumMEDIUMPOL-202The terms should state a minimum ageMediumMEDIUMPOL-207The terms should include an acceptable-use clauseMediumMEDIUMPOL-213The terms should allocate riskMediumMEDIUMPOL-215The terms should state governing law and venueMediumMEDIUMPOL-203The terms should cover accounts and credentialsLowLOW
POL-205 is one of 157 policy pages rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.