E-commerce brands need a published catalog

The requirementstatement

An e-commerce brand must show a real, populated product catalog rather than a placeholder store.

Severityseverity
HighHIGHRejected by at least one carrier or provider, and a common cause of failure at the rest.
When it bitesphase
Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
What is checkedobject
brand website
Where it liveslayer
WebsiteWEBSITE
How Ekas settles itdetectability
AI · crawlCRAWL
Needs your live site or policy page fetched and read. Ekas crawls it the way a reviewer would.
What the fix involvesfailureClass
Fix the websiteTERMINAL_WEBSITE
The fix lives on your site. No amount of rewording the form clears it.
Who requires itauthorities
TCRTwilio
When it appliesapplicabilityText
Applies when the vertical is RETAIL.

Why this rule existsrationale

An empty or demo store is the e-commerce version of a shell site, and it directly contradicts a campaign describing order and promotional messaging. There are no orders to notify anyone about.

How to fix itremediation

Publish the real catalog with products, prices and descriptions before registering.

Rules you will hit next

6 other rules read brand website. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.

All website rules

WEB-030 is one of 93 website rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.

Reading the rules is the easy part.

Ekas runs every rule that gates approval, 823 of these 915, against your registration before it reaches the carrier. It reads your site, your policy pages and your opt-in the way a reviewer would, and hands you the fix, not just the verdict.