The terms should cover user-generated content
The requirementstatement
The terms of service must include a user-content clause covering licence, takedown and a DMCA agent.
- Severityseverity
- LowLOWBest practice. Worth fixing, rarely fatal on its own.
- When it bitesphase
- Gates approvalapprovalGet this wrong and the brand or campaign is refused at registration.
- What is checkedobject
- terms of service body
- Where it liveslayer
- Policy pagesPOLICY_PAGE
- How Ekas settles itdetectability
- AI · formAI_FORM
- A semantic question about what you wrote: whether a description matches a use case, whether a name looks like a filed entity. Judged by a model against written criteria.
- What the fix involvesfailureClass
- Fix the policyTERMINAL_POLICY
- The fix lives in your privacy policy or SMS terms. Ekas can generate the missing clauses.
- Who requires itauthorities
- TCR
- When it appliesapplicabilityText
- Applies to every 10DLC registration.
Why this rule existsrationale
Where customers post reviews, photos or replies the business needs permission to display them, and the licence clause is that permission — without it every republished review is unlicensed. The DMCA agent is what preserves the safe harbour when somebody complains about a post.
How to fix itremediation
Add the user-content clause where the service accepts any user submissions, including reviews. Done when the terms say what you may do with what customers post and how to complain about a post.
A compliant exampleexample
When you post a review or photo you give Acme Coffee permission to display it. To report content, email legal@acmecoffee.com.
Notesnotes
Conditional on the service accepting user content, which no applicability dimension expresses; the criteria pass immediately where it does not.
Rules you will hit next
6 other rules read terms of service body. Fixing one field to satisfy a single rule is how a resubmission trades one rejection for another, so read these before you change anything.
POL-200The terms need an acceptance clauseMediumMEDIUMPOL-202The terms should state a minimum ageMediumMEDIUMPOL-205A retail brand's terms should cover orders and paymentMediumMEDIUMPOL-207The terms should include an acceptable-use clauseMediumMEDIUMPOL-213The terms should allocate riskMediumMEDIUMPOL-215The terms should state governing law and venueMediumMEDIUM
POL-208 is one of 157 policy pages rules in the 915-rule 10DLC registry. Free to cite under CC BY 4.0.